Refund Policy

At Konvey Technologies LTD, we strive to provide a seamless and effective content creation experience through WordPilot, our AI-powered content generation software. We value customer satisfaction and aim to offer transparency in our billing and refund processes. This Refund Policy outlines the terms and conditions under which refunds may be issued for WordPilot subscriptions or one-time purchases.

1. Subscription Cancellation and Refunds

WordPilot operates on a subscription-based model for access to its services. Refunds for subscriptions are subject to the following terms:

a. Free Trial

If you are a new user of WordPilot, you may be eligible for a free trial, during which you can explore the platform without charge. No refunds are applicable for free trials, as no payment is made during this period.

b. Subscription Refunds

We offer a 7-day money-back guarantee for new customers. If you are unsatisfied with WordPilot for any reason during the first 7 days of your initial subscription, you may request a full refund - But this is only possible if you have used less than 1,000 words and 2 generations. After that, your purchase is final, and you will not be able to cancel the purchase and/or receive a refund of your subscription fee at any time. But if something unexpected happens in the course of completing a transaction, we reserve the right to cancel your transaction for any reason; if we cancel your transaction we will refund any payment you have already remitted to us for such transaction.

Refund requests made after the first 7 days are not eligible for a refund unless exceptional circumstances apply, such as:

• A technical issue that prevented you from using WordPilot’s features
• Billing errors on our part

c. Auto-Renewal and Cancellations

Your subscription will automatically renew at the end of each billing cycle (monthly or yearly) unless canceled. You can cancel your subscription at any time by accessing your account settings or contacting our support team.

If you cancel your subscription:

• You will retain access to WordPilot for the remainder of your current billing cycle.
• No refunds will be issued for partial months or unused portions of your subscription period.

2. One-Time Purchases

If WordPilot offers one-time purchases, such as premium content packages or add-on features, these purchases are generally non-refundable, except in cases where the purchase was made due to a system error or billing issue.

3. Exceptional Circumstances

In the event of a technical issue that significantly impacts your use of WordPilot, we will work with you to resolve the issue. If the problem cannot be resolved within a reasonable time frame, and you are unable to use the service as a result, we may issue a refund or credit at our discretion.

Exceptional Cases for Refunds

In exceptional cases that we fail to provide all the agreed services on your subscription for a period of 30 days, you’ll become eligible for a reasonable pro-rated subscription fee refund. However, providing any of the services enlisted in the subscription during the same period partially or fully renders this refund clause null & void.

This clause in its entirety does not include scenarios in which the cause of failure by our company was a temporary service disruption such as but not limited to DDoS attacks, hosting server downtime, API connection failures, death or indisposition of an employee in charge of providing the service and/or unforeseen circumstance beyond our control such as but not limited to government policies, natural disasters, power failures, religious, social and cultural affairs etc.

Alternatively, we may offer a user a credit or bonus on product/service and/or any other products/services owned/managed by the Company to compensate for service failure.

4. Refund Process

To request a refund, please contact our customer support team at support@wordpilot.ai with the following details:

• Your account email
• A description of the issue and reason for the refund request
• Any relevant order or transaction ID

Our team will review your request, and if eligible, refunds will be processed to your original payment method within 7-14 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.

5. Changes to This Refund Policy

Konvey Technologies LTD reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the “Effective Date” noted above. We recommend reviewing this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions about this Refund Policy or need assistance with your account or billing, please contact us:

Konvey Technologies LTD

1666 Gladwell Street, Athens Texas, United States.

support@wordpilot.ai

By using WordPilot, you acknowledge and agree to this Refund Policy and its terms.